The Welfare Food Regulations 1996

Failure to receive milk tokens

12.—(1) Any beneficiary who is entitled to milk or dried milk under regulation 3 or 4 for a period (“the missing period”), but who does not receive it as a result of a failure to receive any milk token to which she is entitled under these Regulations for that period, may apply to an office of the Department of Social Security in writing for a payment.

(2) If the Secretary of State is satisfied, on an application under paragraph (1) that the beneficiary did not receive a milk token because of some act or omission on the part of the Secretary of State, or on the part of a person issuing milk tokens on his behalf, he shall pay the beneficiary—

(a) in the case of milk, an amount equal to the reasonable cost to her of purchasing the milk for the missing period; or

(b) in the case of dried milk, an amount equal to the lowest price payable for 900 grammes of a dried milk preferred by her at the nearest convenient clinic to where she lives multiplied by the number of weeks in the missing period.