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The Payment Accounts Regulations 2015
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Information about the alternative arrangement
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5.—(1) A participating payment service provider must make available to consumers the following information about the alternative arrangement—
(a)the roles played by participating payment service providers when switching payment accounts;
(b)the time limits that apply for the completion of any tasks provided for in the alternative arrangement;
(c)any fees that are to be be charged;
(d)details of any information that the consumer is required to provide;
(e)details of the consumer’s right to make a complaint to the Financial Ombudsman Service.
(2) The information referred to in sub-paragraph (1) must be made available —
(a)free of charge on paper or another durable medium at all premises of the participating payment service provider that are accessible to consumers; and
(b)in electronic form on the participating payment service provider’s website at all times.
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