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Rheoliadau Cynlluniau Lleoli Oedolion (Cymru) 2004
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21.—(1) Rhaid i'r person cofrestredig lunio a dilyn trefn ysgrifenedig (y cyfeirir ati yn y Rheoliadau hyn fel “y drefn gwyno”) er mwyn ystyried cwynion a wneir iddi gan ofalwr lleoliad oedolion, oedolyn perthnasol neu berson sy'n gweithredu ar ran oedolyn perthnasol.
(2) Rhaid i'r drefn gwyno fod yn briodol i anghenion oedolion perthnasol.
(3) Rhaid i'r person cofrestredig sicrhau bod unrhyw gŵyn a wneir o dan y drefn gwyno yn cael ei hymchwilio'n llawn.
(4) Rhaid i'r person cofrestredig, cyn gynted ag y bo'n rhesymol ymarferol ond beth bynnag cyn pen 28 o ddiwrnodau i'r dyddiad pan gafwyd y gŵyn, hysbysu'r person a wnaeth y gŵ yn o'r camau (os oes rhai) sydd i'w cymryd.
(5) Rhaid i'r person cofrestredig roi copi o'r drefn gwyno i —
(a)pob oedolyn y mae wedi'i osod o dan y cynllun; a
(b)ar gais, i unrhyw oedolyn perthnasol neu berson sy'n gweithredu ar ran oedolyn perthnasol.
(6) Pan fydd copi o'r drefn gwyno i'w rhoi yn unol â pharagraff (5) i berson sy'n ddall neu sydd â nam ar ei olwg, rhaid i'r person cofrestredig, os yw'n ymarferol gwneud hynny, roi, yn ogystal â'r copi ysgrifenedig, fersiwn o'r drefn mewn dull sy'n addas i'r person hwnnw.
(7) Rhaid i'r copi o'r drefn gwyno gynnwys —
(a)enw a chyfeiriad swyddfa briodol y Cynulliad Cenedlaethol; a
(b)y drefn (os oes un) y mae'r Cynulliad Cenedlaethol wedi'i hysbysu i'r person cofrestredig i wneud cwynion i'r Cynulliad Cenedlaethol mewn perthynas â'r cynllun.
(8) Rhaid i'r person cofrestredig roi i swyddfa briodol y Cynulliad Cenedlaethol ar ei chais ddatganiad sy'n cynnwys crynodeb o'r cwynion a wnaed yn ystod y deuddeng mis blaenorol a'r camau a gymerwyd mewn ymateb i bob cwyn.
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