The Representations Procedure (Wales) Regulations 2014

Handling of care standards representations

22.—(1) Except where paragraph (2) applies, in any case where representations relate wholly or partly to services provided by an establishment or agency in respect of which a person is registered by the Welsh Ministers under the Care Standards Act 2000(1), the local authority receiving such representations must, within 2 working days of receipt—

(a) send details of the whole of the representations or that part of any representation which relates to the registered service to the person registered as provider in respect of that establishment or agency;

(b) request the registered provider to whom the details are sent under sub-paragraph (a) to notify the authority within 10 workings days of receipt of the outcome of its consideration of the representations; and

(c) inform the person making the representations of the action taken under sub-paragraphs (a) and (b).

(2) This paragraph applies where—

(a) representations have already been considered by the registered provider; or

(b) the local authority is of the opinion that to proceed under paragraph (1) would be likely to compromise or prejudice the investigation of the representations or might compromise or prejudice an investigation by the Welsh Ministers.

(3) In any case where representations relate wholly or partly to services provided by an establishment or agency in respect of which a person is registered by the Welsh Ministers, the local authority must notify the Welsh Ministers if it has not been possible to resolve the representations under regulation 17.

(1)

2000 c.14.