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The Regulated Fostering Services (Service Providers and Responsible Individuals) (Wales) Regulations 2019
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PART 4
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PART 4 E+WRequirements on service providers as to the information to be provided to individuals on commencement of the provision of care and support
Information about the serviceE+W
12.—(1) The service provider must prepare a written guide to the service.
(2) The guide must be—
(a)dated, reviewed at least annually and updated as necessary,
(b)in a language, style, presentation and format which is appropriate for both children (of all ages and understanding) and adults,
(c)given to—
(i)any child placed by the service provider,
(ii)any foster parents and prospective foster parents,
(iii)the placing authority, and
(d)made available to others on request, unless this is not appropriate or would be inconsistent with the well-being of the child.
(3) The guide must contain the following—
(a)a summary of the policies and procedures which the service provider must put in place under regulation 9(1)(a), (b), (c), (d), (e), (f), (i) and (k),
(b)information about how to make a complaint,
(c)information about the availability of advocacy services for children who are looked after by a local authority,
(d)information about the role and contact details for the Children's Commissioner for Wales.
(4) The service provider must ensure that children receive such support as is necessary to enable them to understand the information contained in the guide.
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